Shopping Our Store
On each page of this website you should see a products navigation box towards the left of the screen. Click on each category in the products navigation to bring up subcategories for that section. You can then click on each one of the subcategories to view products from that section. Usually there are 12 products displayed per page in each of the sections if the section contains that many products. To view more products in each section, click the numbers to the bottom of the page to bring up the next 12 items in that particular section.

Ordering An Item
When you have found an item that you would like to purchase, click the buy it now button located under that particular product. This will add the product to your cart and. You can then shop for more items, or you can click the checkout button to enter your customer information and payment details. To purchase more than one of the same item, click the checkout box and you should be able to adjust the item totals easily on the cart page.

What if an item is out of stock?
In the event of any item being out of stock, we will advise you on the revised delivery date and you may decide whether or not to continue with your purchase.

How do I know when you've received my order?
As soon as we receive your order you will be notified by email. Please ensure that you enter your email address in the specified field at the time of your order. If we have any queries regarding your order we will contact you via email.

Checking Out
When you reach the checkout page you will be asked to enter your customer details.
- If paying via credit card, make sure you select paypal and you will be directed to a secure checkout page.
- If paying via money order please enter you billing details and someone will contact you shortly with payment instructions.

Shipping
We will do our best to ship within 72 hours of payment being posted.

US Shipping Charges
Order Amount $0 - $199 ----> $10 UPS Ground
Order Amount $200 - UP ----> Free UPS Ground
(excludes Alaska, Hawaii and Puerto Rico)

International Shipping Charges
International orders are shipped using USPS Global Express Mail. It takes 4-10 days for delivery.
(International shipments may incur duties or other taxes)

Order Tracking
UPS Tracking information will be sent for US shipments.
International orders are shipped using USPS Global Express Mail.

Returns Policy
EuroBikeParts, LLC will accept returns, within 30 days of the purchase, as long as the goods are returned in unused and unopened condition and reach us within 10 days of return notice.
Many of our products are offered with free shipping. Please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. You will also be responsible for shipping the merchandise back to us.

Returns are subject to a 20% restocking fee.
Exchanges are handled without restocking fee.

You must contact us at info@eurobikeparts.com for the correct returns procedure and a return address.

Incorrect Items
If you have received an incorrect item it may be returned for exchange or refund. In an instance where an incorrect item has been received EuroBikeParts, LLC will pay for the return shipping.
You must contact us at info@eurobikeparts.com for the correct returns procedure and a return address.

Warranty Items
Please note that manufacturers warranties DO NOT cover shipping costs and these are normally paid by the consumer. In genuine warranty cases EuroBikeParts, LLC will ship the repaired product or replacement product free of charge to the customer. The customer will only be responsible for the cost of shipping the item to EuroBikeParts, LLC.
You must contact us at info@eurobikeparts.com for the correct returns procedure and a return address.

Tech Support
All EuroBikeParts customers may mail us technical questions. We will research your problem and get back to you as fast as possible.

Pricing
Prices are subject change at any time. Pricing errors can occasionally occur at checkout due to computer errors. We are not responsible for these pricing errors and will notify the buyer immediately upon finding these errors.

Questions?
If you have any questions or difficulties ordering from eurobikeparts.com, please e-mail info@eurobikeparts.com and someone will assist you shortly.

Frequently Asked Questions

Where can I get more information on the products you sell?
Please visit manufacturers web site for detailed technical information.

Tax for Illinois customers.
If you live in IL you need to pay 9.75% sales tax.

Can I pay via credit card?
Yes. You can use PayPal to pay with a credit card (you do not have to register with paypal).
Visit www.paypal.com for more information.

Do you accept money orders?
Yes. Payment instructions will be sent upon purchase.

Do you accept personal checks?
No. Only Money Order payments are accepted.

Do you match prices from other websites?
Yes. We will usually match prices from other, USA based, comparable websites for the same product. You must email us a link to the site with the lower price and your contact information. We will then contact you for the rest of the details in your order.

Privacy Policy
1. Disclosure to Third Parties: We will not disclose any personal information to any third party source at any time. All personal information is kept secure and never shared or sold to any third party.
2. Acquisition of Information: We do not acquire any more information about consumers than is required by law or otherwise necessary to provide a high level of customer service.
3. Our Employees and Privacy: We train all our employees about the importance of privacy and give access to information about consumers only to those employees who require it to perform their jobs.
4. Security Measures: We make access to privacy sensitive information subject to rigorous procedural controls, consistent with legal requirements and the demands of customer service. We use the highest levels of encryption available for all credit card transactions.
5. Transaction Server: We use external transaction and processing servers to ensure maximum credit card and personal information security.