Store PolicyPrice Match Policy
We do our best at price matching our competition.
Please email us a link to a USA based shop and we will beat their price provided it is a current model item.
Check to make sure that our competitor also provides free shipping as that will affect your final price.
All prices are final. Unfortunately we do not adjust prices if an item goes on sale in the future. We regularly work with our suppliers and pass all discounts to our customers immediately which is why our prices may vary.Returns Policy
EuroBikeParts, LLC will accept returns, within 30 days of the purchase, as long as the goods are returned in unused and unopened condition and reach us within 10 days of return notice.
Returns are subject to a 10% restocking fee unless we agree to a reduction of that fee prior to the return.
Exchanges are handled without restocking fee.
You must contact us at firstname.lastname@example.org for the correct returns procedure and a return address.
If you have received an incorrect item it may be returned for exchange or refund. In an instance where an incorrect item has been received EuroBikeParts, LLC will pay for the return shipping. You must contact us at email@example.com for the correct returns procedure and a return addressWarranty
We try to work with our customer on most warranty issues, however, we are not authorized by the manufacturers, which is why we do not sell at MSRP. We offer replacement warranty for items DOA and 30 day warranty backed by EuroBikeParts, LLC for products sold by us. For warranties past 30 days, please check manufacturer policies prior to purchase.Packaging
Some of our items are pictures with retail boxes. In order to provide these great prices, we reserve the right to ship the goods with out boxes in order to save on shipping fee. Some items may be supplied to us with out boxes, however, all of these products are first quality, not refurbished, never installed unless described otherwise.Shipping
We will do our best to ship within 48 hours of payment being posted. Please contact us for expedited shiping methodsFree Shipping within the USA (except Alaska, Hawaii and Puerto Rico)
Orders $49 and up ----> Standad Free Shipping
We reserve the right to choose lowest cost carrier. However, larger shipments are sent using UPS Ground and smaller using Priority mail.
(Alaska, Hawaii and Puerto Rico - All shipments are sent using Priority Mail)
Orders up to $49 ----> $8 Shipping
We reserve the right to choose lowest cost carrier.
Please Contact us for shipping rates on smaller packages.
International orders are shipped using USPS Global Express or Priority Mail. It takes 4-10 days for delivery.
*** Import duties, taxes and charges are not included in the item price or shipping charges.
*** These charges are the buyer's responsibility.Order Tracking
Domestic - Tracking is provided for all USA shipments.
International - Tracking is provided for orders shipped using USPS Global Express Mail and Priority MailShopping Our Store
On each page of this website you should see a products navigation box towards the left of the screen. Click on each category in the products navigation to bring up subcategories for that section. You can then click on each one of the subcategories to view products from that section. Usually there are 12 products displayed per page in each of the sections if the section contains that many products. To view more products in each section, click the numbers to the bottom of the page to bring up the next 12 items in that particular section.Ordering An Item
When you have found an item that you would like to purchase, click the buy it now button located under that particular product. This will add the product to your cart and. You can then shop for more items, or you can click the checkout button to enter your customer information and payment details. To purchase more than one of the same item, click the checkout box and you should be able to adjust the item totals easily on the cart page.What if an item is out of stock?
In the event of any item being out of stock, we will advise you on the revised delivery date and you may decide whether or not to continue with your purchase.How do I know when you've received my order?
As soon as we receive your order you will be notified by email. Please ensure that you enter your email address in the specified field at the time of your order. If we have any queries regarding your order we will contact you via email.Checking Out
When you reach the checkout page you will be asked to enter your customer details.
- If paying via credit card, make sure you select paypal and you will be directed to a secure checkout page.
- If paying via money order please enter you billing details and someone will contact you shortly with payment instructions
- My Wish List is your own personal list that you can add items to for purchasing at a later date. It's not a public list and can only be viewed once you are logged into the store. You can move items between lists, move them to cart or delete them.
- Wish List is accessible Here
- Gift Registry is accessable from My Account page where you can view and manage your lists. It allows for the creation of lists which can be sent to friends and family for occasions such as birthdays, weddings etc. so they can purchase the items which the list owner has requested.
All EuroBikeParts customers may mail us technical questions. We will research your problem and get back to you as fast as possible
If you have any questions or difficulties ordering from eurobikeparts.com, please e-mail firstname.lastname@example.org and someone will assist you shortly.Frequently Asked Questions
Where can I get more information on the products you sell?
Please visit manufacturers web site for detailed technical information.
Tax for Illinois customers.
If you live in IL you need to pay 9.00% sales tax.
Can I pay via credit card?
Yes. You can use PayPal or Google Checkout to pay with a credit card (you do not have to register with paypal).
Do you accept money orders?
Yes. Payment instructions will be sent upon purchase.
Do you accept personal checks?
No. Only Money Order payments are accepted.
Do you match prices from other websites?
1. Disclosure to Third Parties: We will not disclose any personal information to any third party source at any time. All personal information is kept secure and never shared or sold to any third party.
2. Acquisition of Information: We do not acquire any more information about consumers than is required by law or otherwise necessary to provide a high level of customer service.
3. Our Employees and Privacy: We train all our employees about the importance of privacy and give access to information about consumers only to those employees who require it to perform their jobs.
4. Security Measures: We make access to privacy sensitive information subject to rigorous procedural controls, consistent with legal requirements and the demands of customer service. We use the highest levels of encryption available for all credit card transactions.
5. Transaction Server: We use external transaction and processing servers to ensure maximum credit card and personal information security.